SmallBizGenius Analysis
TaxSlayer is a tax preparation software that receives generally positive feedback for its ease of use and helpful customer support. However, some users express concerns about increasing prices and occasional software glitches.
Category Breakdown
Scores based on analysis of 288 recent reviews
Ease of Use
8.5/10Many reviewers praise TaxSlayer for its user-friendly interface and straightforward process. They appreciate the step-by-step guidance and intuitive navigation, which makes tax preparation less intimidating. For example, reviewers mention that the software is "easy to use" and "easy to navigate."
42 reviews mention thisCustomer Service
8.0/10A significant number of reviewers highlight the helpfulness and knowledge of TaxSlayer's customer support team. They report positive experiences with representatives who are patient, efficient, and able to resolve issues quickly. Reviewers specifically mention representatives by name, such as Kevin and Jazz, praising their "outstanding customer service."
20 reviews mention thisPricing & Value
6.5/10While some reviewers find TaxSlayer reasonably priced, many express concerns about increasing costs, especially for state filings and more complex returns. Some users feel that the prices have doubled in recent years, making the service less affordable. Reviewers state that the cost is "too expensive" and that they may "pay a person to file for me at these new high rates."
28 reviews mention thisSoftware Issues
5.5/10A few reviewers report experiencing software glitches or technical issues while using TaxSlayer. These issues include problems with specific forms, data entry, and error messages. One reviewer mentioned that the "state return kept sending us in circles" and that the "error messages were unclear."
12 reviews mention thisComparison to Competitors
7.0/10Several reviewers compare TaxSlayer favorably to competitors like TurboTax and TaxAct, often citing lower prices and a more user-friendly experience. They appreciate TaxSlayer as a "great alternative" to more expensive options. One reviewer stated that they "prefer TaxSlayer because it’s easier to use and so helpful when I get stuck."
10 reviews mention thisPros & Cons
What Customers Love
"This is a very easy, follow step by step directions tax service."
"Jazz, the representative who helped me, was amazing. She answered a question in just a few moments, that several other local tax personnel could not answer for me."
"Price was a whole lot more reasonable than the almost $300 I have been paying."
"I also like how it remembers your last years info so it prepopulates fields."
"Tax filing can be intimating. Tax Slayer takes that fear away and guides you through the process."
Common Complaints
"Every year the costs go up. It used to cost less than $15 to file, both State and Federal."
"The state return kept sending us in circles when it came to entering local/municipal taxes. The error messages were unclear and did not lead us to specific places to make corrections."
"Previously no issues, this year they have stopped giving free returns for low income earners. Obviously let let you spend hours entering all your tax information before they tell you this."
"The web site is not always user friendly. Sometimes very difficult to navigate."
"To answer a specific question about the State of Illinois taxes, I had to go to ChatGPT, which clearly answered my question, and told me how to fill out the state tax form"
Common Questions About Taxslayer
Answers derived from customer review patterns
Is Taxslayer legit and trustworthy?
Yes, TaxSlayer appears to be a legitimate and trustworthy tax preparation software. Many users report positive experiences with the platform, citing its ease of use and helpful customer support. While some reviewers express concerns about increasing prices and occasional software glitches, the overall sentiment suggests that TaxSlayer is a reliable option for filing taxes. The company has been in business for many years and has a generally positive reputation among its users.
Based on 45 reviewsDoes Taxslayer have good customer service?
Yes, TaxSlayer's customer service is generally well-regarded by reviewers. Many users praise the support team for being knowledgeable, patient, and efficient in resolving issues. Reviewers specifically mention positive interactions with individual representatives, highlighting their helpfulness and professionalism. While some users may not require customer support, those who do generally report a positive experience.
Based on 20 reviewsIs Taxslayer worth it for small business?
TaxSlayer can be a worthwhile option for small businesses, particularly those with relatively simple tax situations. The software's ease of use and lower price point compared to competitors make it an attractive choice for budget-conscious business owners. However, businesses with more complex tax needs may want to consider other options or consult with a professional tax advisor. It's important to weigh the cost savings against the potential need for more advanced features or personalized support.
Based on 15 reviewsWhat is Taxslayer's pricing structure like?
TaxSlayer offers a tiered pricing structure with different plans based on the complexity of the tax return. While the basic plan may be free for simple returns, more advanced features and state filings typically require an upgrade to a paid plan. Many reviewers have noted that prices have been increasing in recent years, so it's important to carefully review the pricing details before choosing a plan. Some users may find that the cost of state filings makes TaxSlayer less competitive compared to other options.
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